Privacy Policy - Aimer Merchants Ltd.

Official Policy Document

Effective Date: 2 June 2026
Last Updated: 2 June 2026

Aimer Merchants Ltd. respects your privacy and is committed to protecting the personal, financial, business, tax, VAT, investment, and professional information that you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, request consultation, submit documents, use our services, or communicate with us through phone, email, WhatsApp, contact forms, social media, or any other communication channel.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Aimer Merchants Ltd.

Aimer Merchants Ltd. is a Bangladesh-based professional advisory and consultancy firm providing services related to wealth management, tax and VAT consultancy, IPO consultancy, accounting services, legal documentation, capital market investment guidance, and business advisory support.

Our head office is located at:

Aimer Merchants Ltd.
Shams Parasol, Flat C1, House 5, Road 21, Gulshan 1, Dhaka-1212, Bangladesh
Email: info@aimermerchants.com
Alternative Email: aimer.merchants@gmail.com
Phone: +880 1726 685 550
WhatsApp: +880 1726 685 550

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

Our website
Contact forms
Consultation request forms
Phone calls
WhatsApp messages
Email communication
Social media pages
In-person meetings
Document submission
Client onboarding forms
Service engagement process
Third-party professional coordination related to our services

This policy applies to website visitors, prospective clients, existing clients, business representatives, investors, partners, vendors, and any person who communicates with Aimer Merchants Ltd.

3. Information We Collect

We may collect different types of information depending on how you interact with us and which service you request.

3.1 Personal Information

We may collect personal information such as:

Full name
Phone number
Email address
Residential or business address
Nationality
Occupation or profession
Company or organization name
Job title or designation
Signature, where required for service documentation
Communication details shared through phone, email, WhatsApp, or contact forms

3.2 Business Information

If you contact us for business-related services, we may collect:

Company name
Trade license information
Business address
Business type
Ownership information
Partnership or company structure
RJSC-related documents, where applicable
Business registration documents
Business transaction records
Accounting and financial records
Vendor, supplier, and client-related documents
Commercial contracts or agreements
Import-export related documents, where applicable

3.3 Tax, VAT, and Compliance Information

For tax, VAT, accounting, audit, and compliance-related services, we may collect:

TIN certificate
BIN/VAT registration information
Tax return documents
VAT return documents
Tax payment challans
VAT challans
TDS and VDS records
Salary statements
Bank statements
Purchase and sales records
Expense vouchers
Financial statements
Audit reports
NBR-related correspondence
Tax notices or assessment documents
Other documents required for tax, VAT, and regulatory compliance

3.4 Financial and Investment Information

For wealth management, capital market, investment, IPO, portfolio, or financial advisory services, we may collect:

Investment goals
Risk profile information
Income source information
Asset and liability details
Bank account-related information, where required for verification or service processing
BO account-related information, where applicable
Trading account-related information, where applicable
Portfolio information
Investment history
Financial planning documents
Retirement planning information
Family financial planning details, where voluntarily provided

3.5 Identity Verification and KYC Information

Where required for service delivery, compliance, partner processing, or regulatory purposes, we may collect:

National ID information
Passport information
Photograph
Date of birth
Source of fund information
Source of income information
Nominee information, where applicable
Authorized representative information
Documents required by banks, brokerage firms, asset management companies, government authorities, or professional partners

3.6 Website and Technical Information

When you visit our website, we may collect technical information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referral source
Approximate location based on IP address
Cookies and tracking data
Form submission data
Website usage behavior

This information helps us improve website performance, user experience, security, and marketing effectiveness.

4. How We Collect Information

We may collect information directly or indirectly through:

Website contact forms
Consultation forms
Email communication
Phone conversations
WhatsApp messages
Social media messages
In-person meetings
Client onboarding forms
Document submission by clients
Referral partners
Authorized representatives
Professional service partners
Publicly available business records
Website analytics tools
Cookies and similar technologies

We collect information only when it is necessary for communication, consultation, service delivery, compliance, recordkeeping, business operations, or legal purposes.

5. Why We Use Your Information

Aimer Merchants Ltd. may use your information for the following purposes:

5.1 To Respond to Your Inquiry

We use your contact details to respond to your questions, consultation requests, service inquiries, appointment requests, and follow-up communication.

5.2 To Provide Professional Services

We use your information to deliver requested services such as:

Wealth management advisory
Tax consultancy
VAT consultancy
Accounting services
IPO consultancy
Legal documentation
Capital market advisory
Business advisory
Financial planning
Compliance support
Documentation preparation

5.3 To Verify Client Identity

We may use identity and KYC information to verify clients, confirm authority, prevent fraud, and meet service or partner requirements.

5.4 To Prepare and Process Documents

We may use your information to prepare forms, applications, returns, statements, agreements, reports, advisory documents, and other materials required for service delivery.

5.5 To Coordinate with Professional Partners

Where necessary, we may use your information to coordinate with authorized professionals, consultants, lawyers, accountants, auditors, brokerage firms, asset management companies, banks, or other service partners involved in your requested service.

5.6 To Comply with Legal and Regulatory Requirements

We may use your information to comply with applicable laws, rules, regulations, tax obligations, VAT requirements, anti-fraud measures, government requests, regulatory requirements, or lawful instructions from competent authorities.

5.7 To Improve Our Website and Services

We may use website usage data, feedback, and communication history to improve our website, service quality, client experience, content, marketing, and internal processes.

5.8 To Send Service Updates

We may use your contact details to send service-related updates, appointment reminders, document requests, compliance reminders, important notices, and follow-up messages.

5.9 To Send Marketing Communication

With your consent or where permitted by applicable rules, we may send information about our services, blogs, updates, offers, events, or educational content. You may opt out of marketing communication at any time.

6. Legal Basis for Processing Information

We process personal information based on one or more of the following grounds:

Your consent
Service request or contract performance
Legal or regulatory obligation
Legitimate business interest
Compliance and recordkeeping requirements
Protection against fraud, misuse, or unauthorized activity
Professional service delivery

Where required, we will seek your consent before collecting or processing sensitive personal, financial, or identity-related information.

7. Sensitive and Financial Information

Because Aimer Merchants Ltd. provides tax, VAT, accounting, wealth management, investment, and documentation-related services, we may need to handle sensitive financial and business information.

We treat the following information with enhanced care:

National ID or passport information
TIN and BIN details
Tax documents
VAT documents
Bank statements
Financial statements
Investment records
BO account-related documents
Business ownership documents
Source of fund information
Legal and compliance documents
Personal financial planning details

We use such information only for the purpose for which it was collected or for related lawful and professional purposes.

8. How We Share Your Information

We do not sell your personal information. However, we may share your information in limited situations where necessary for service delivery, legal compliance, or business operations.

8.1 With Professional Partners

We may share your information with authorized professional partners, including:

Tax consultants
VAT consultants
Accountants
Auditors
Lawyers
Legal documentation professionals
Brokerage firms
Asset management companies
Banks or financial institutions
IPO or capital market-related professionals
Business consultants
Technology service providers

Information is shared only when required for the service you requested or when legally necessary.

8.2 With Government or Regulatory Authorities

We may share information with government, regulatory, tax, VAT, legal, or law enforcement authorities when required by law, regulation, court order, legal process, official request, or compliance obligation.

8.3 With Service Providers

We may use third-party service providers for website hosting, email communication, analytics, IT support, document management, data storage, CRM, communication tools, and security. These providers may process limited information on our behalf.

8.4 With Your Consent

We may share your information with any third party when you instruct us or provide consent.

9. Third-Party Services and Partners

Some services may involve third-party organizations, including brokerage firms, asset management companies, banks, legal professionals, tax professionals, accounting firms, government portals, or regulatory platforms.

These third parties may have their own privacy policies, terms, documentation requirements, and compliance procedures. Aimer Merchants Ltd. is not responsible for the privacy practices of third-party websites, portals, or organizations that are not controlled by us.

Before submitting information to any third-party platform, you should review their privacy policy and terms.

10. International Data Transfer

Aimer Merchants Ltd. may communicate with clients, partners, or professionals located outside Bangladesh. If your service requires international coordination, your information may be transferred, accessed, or processed outside Bangladesh.

Where international transfer is necessary, we take reasonable steps to ensure that your information is handled securely and only for legitimate service-related purposes.

11. Data Storage and Security

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Our security measures may include:

Restricted access to client documents
Internal confidentiality controls
Secure communication practices
Password-protected systems
Limited access by authorized personnel
Document handling procedures
Data backup where necessary
Review of suspicious activity
Use of trusted service providers

However, no method of internet transmission, email communication, WhatsApp communication, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted electronically.

12. Client Responsibility for Secure Communication

Clients are responsible for ensuring that documents and information submitted to us are accurate, complete, and lawfully provided.

When sending sensitive information through email, WhatsApp, cloud links, courier, or any digital method, clients should take reasonable precautions. We recommend avoiding the submission of unnecessary sensitive information unless requested for a specific service.

You should not send documents from unsecured public devices, shared computers, or unknown networks whenever possible.

13. Data Retention

We retain personal, financial, tax, VAT, business, and service-related information only for as long as necessary for:

Service delivery
Client communication
Legal compliance
Tax and VAT recordkeeping
Accounting recordkeeping
Regulatory requirements
Dispute resolution
Audit support
Professional documentation
Internal business purposes

Retention periods may vary depending on the type of service, document, legal requirement, and client relationship.

When information is no longer required, we may delete, archive, anonymize, or securely dispose of it according to our internal procedures and applicable requirements.

14. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, monitor performance, and support digital marketing activities.

Cookies may help us understand:

Which pages visitors view
How visitors interact with our website
Which services are most viewed
How users reach our website
Whether contact forms are working properly
How to improve website performance

You may disable cookies through your browser settings. However, disabling cookies may affect some website features or performance.

For more details, please refer to our Cookie Policy.

15. Marketing and Promotional Communication

We may contact you with service updates, educational content, business insights, event invitations, or promotional messages related to our services.

You may opt out of marketing communication at any time by contacting us. However, we may still send important service-related, legal, compliance, or administrative communication where necessary.

16. Your Privacy Rights

Subject to applicable law, service requirements, and legal obligations, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally possible
Withdraw consent where processing is based on consent
Object to certain processing activities
Request restriction of processing
Ask how your information is used
Request information about data sharing
Opt out of marketing communication

To exercise your rights, please contact us using the contact details provided in this policy.

Please note that we may not be able to delete or return certain information if we are required to retain it for tax, VAT, accounting, legal, regulatory, audit, dispute resolution, or professional recordkeeping purposes.

17. Accuracy of Information

You are responsible for providing accurate, complete, and updated information. Aimer Merchants Ltd. will not be responsible for delays, penalties, rejection, incorrect filing, compliance issues, or service errors caused by false, incomplete, outdated, or misleading information provided by you.

If your information changes, you should notify us as soon as possible.

18. Confidentiality of Client Information

We respect the confidentiality of client information. We do not disclose client information except where necessary for service delivery, professional coordination, legal compliance, regulatory requirements, or with client consent.

Our team and authorized partners are expected to handle client information professionally and confidentially.

For more details, please refer to our Client Confidentiality Policy.

19. Children’s Privacy

Our services are intended for adults, businesses, professionals, investors, and organizations. We do not knowingly collect personal information from children without consent from a parent or legal guardian.

If we become aware that information from a child has been collected without proper consent, we will take reasonable steps to delete it.

20. Third-Party Links

Our website may contain links to third-party websites, social media platforms, government portals, partner websites, payment platforms, or external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of third-party websites before submitting personal information.

21. Data Breach and Security Incident Handling

If we become aware of a data breach or security incident affecting personal information, we will take reasonable steps to investigate, control, and respond to the incident.

Where required by applicable law or regulatory requirements, we may notify affected individuals, authorities, or relevant parties.

22. Use of Client Testimonials and Reviews

We may publish client testimonials, reviews, case summaries, or success stories on our website, social media, or marketing materials only where appropriate.

We will not knowingly publish sensitive financial, tax, legal, or personal information without permission. If a client wants a testimonial removed or updated, they may contact us.

23. No Sale of Personal Information

Aimer Merchants Ltd. does not sell personal information, financial information, tax documents, VAT documents, investment records, or client documents to third parties.

Information may only be shared for legitimate service, compliance, professional, legal, or operational purposes as described in this Privacy Policy.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, regulatory obligations, business operations, or data handling practices.

The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after policy updates means you accept the revised policy.

25. Contact Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how we handle your information, please contact us: